Cycle 1 Review Hopton On Sea

Employee Happiness Score — Results

9 March – 6 April 2026  ·  29 days  ·  Prepared for Hopton On Sea General Manager

Your EHS score
Hopton On Sea
75.5
out of 100
Five Lakes
78.3
for reference
Potters overall
76.5
combined average
Participation
Total entries
97
Hopton On Sea
Response rate
19%
97 of 518 employees
Departments active
24
out of 24 registered
Cycle length
29
days
Entries by access point
EHS insight: Email is the dominant channel at Hopton On Sea, driving 72% of all site entries. QR code usage accounts for the remaining 28% — worth actively promoting physical touchpoints in Cycle 2 to reduce email dependency.
Email
70
72% of Hopton entries
QR Code
27
28% of Hopton entries
Entries by department
EHS insight: Public Area leads with 17 entries — nearly double any other department. Several departments recorded only 1 entry, suggesting awareness and engagement can be meaningfully improved across the site in Cycle 2.
Key themes

GREENPositive team spirit and management recognition — employees consistently highlighted strong colleagues, good teamwork across departments, and appreciation for management care. A recurring theme of "busy but still smiling" reflects a resilient and committed workforce.

GREENOverall happiness is the majority sentiment — 67% of entries scored 4 or 5. Many employees expressed genuine day-to-day positivity, with good weather, holidays, and team wins cited as mood lifters.

AMBERUnderstaffing is creating pressure — multiple employees referenced being short-staffed, describing the impact as stressful and disorganised. One employee cited being 10–25 shifts a week short as a sustained concern. This is worth investigating against current rotas and upcoming demand.

AMBERWork-life balance and personal pressures surfacing — several employees referenced tiredness, apprehension, and personal challenges outside of work that are affecting their experience. While not a systemic issue, it signals that some team members may benefit from additional support.

AMBERCommunication gaps around new initiatives — feedback referenced uncertainty around menu changes and holiday carry-over policy. Ensuring clear, timely communication before rolling out operational changes would reduce friction and uncertainty for staff.

REDMental and physical exhaustion flagged by a minority — a small number of entries described serious burnout, citing demotivating team dynamics and unsustainable workloads. While minority feedback, the severity warrants direct follow-up before Cycle 2.

REDInclusivity gap — dietary needs not being met — one employee flagged the absence of allergen-free (gluten-free / dairy-free) options in staff treats, describing feeling left out. A small and easily addressable issue that sends a meaningful signal around inclusion.

Potters-wide data
The following sections reflect data across both Hopton On Sea and Five Lakes combined. Resort-specific breakdowns will be available from Cycle 2 onwards.
Average score
Raw average score ?The mean score across all submissions. Each entry counts equally regardless of how many times an individual submitted.
4.06 / 5
all entries across both sites
Adjusted score ?Each person's submissions are averaged first, then averaged across all respondents. This gives a fairer picture by removing the effect of employees who submitted multiple times.
3.96 / 5
adjusted for repeat submissions
Score vs comment rate
EHS insight: Employees who scored 1 or 2 left written feedback over 80% of the time. The platform is capturing the most important signals where they matter most — lower scores come with more context, giving you more to act on.
Respondent behaviour
EHS insight: A small number of employees submitted more than once during the cycle. Their scores were notably higher than single submitters, nudging the raw average up slightly. The adjusted score of 3.96 is the more reliable baseline to carry into Cycle 2.
106
Single submission
Avg score: 3.91
7
Multiple submissions
Avg score: 4.81
+0.10
Score adjustment
Repeat submitters inflate raw score
Prepared by Employee Happiness Score  ·  Potters Resorts Cycle 1  ·  BusinessHub Systems Ltd